Reposted rant: Letter to 3 regarding my latest mobile bill

For the sake of public reference, I will repost an email I have just sent to my beloved mobile company, Three, in response to the bill I have just received.


Hello,

I am writing with regard to the invoice just received for the previous month, invoice # [].
I have been charged $49.95 twice, for an extended warranty. Obviously, I am not interested in a doubly extended warranty, definitely did not ask for one - this must be an administrative error.

I would like this to be rectified please.

I am not going to call up to organise this. When my monthly to-date showed an obscenely huge amount (due to the extra $50) I attempted to call to discover why and had my time wasted by your incompetent call centre staff - time which I was paying through the nose for as I had already hit my monthly cap. I realise that it is not possible to make a refund for time wasted due to incompetence, but it should be registered.

When I attended a three outlet to ask them there was at least some justice - although I had further time wasted, I was at least looked after to the best of the ability of the staff, and had their time and your money wasted trying to call your incompetent call centre.

I am not impressed, and am continually surprised at how worthless calls to you are, and how it is possible for you to overcharge at every possible opportunity. If you look at my most recent bill you will understand what I mean - it is littered with refunds, 'goodwill' and 'loyalty' bonuses, false charges and irreconcilable explanations. If I wasn't good at auditing financial data it would be an impenetrable mess.

I believe I have also been unduly charged $2 for a mobile-TV subscription which should have been included in my mobile internet subscription - or, I should say, the two (2) mobile internet subscriptions which I was accidentally signed up to at the one time. $2 makes no difference, but it is further evidence of your administrative incompetence.

Could I please be advised by email of the method you will be taking for recompense of this incorrect bill. The data is plainly incorrect, and you should be able to make at least as much sense of it as I have. I do not want to discuss this with you.

Thank you, your 'loyal' customer (for at least the next 23 months until my current contract expires),
[]

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@JohnSBaxter
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